Shipping Policy
1. Overview
At Singh Furniture and Imports, we offer reliable and affordable shipping to customers across Australia. This Shipping Policy outlines our delivery options, timeframes, fees, and other important information.
2. Delivery Coverage
We deliver to all major cities and regional areas throughout Australia, including:
- • New South Wales
- • Victoria
- • Queensland
- • South Australia
- • Western Australia
- • Tasmania
- • Northern Territory
- • Australian Capital Territory
Some remote or rural areas may require special delivery arrangements or additional charges.
3. Processing Time
- • Orders are typically processed within 1–3 business days after payment confirmation.
- • Custom or made-to-order items may require additional processing time (you will be notified at checkout or via email).
4. Estimated Delivery Times
Estimated delivery times vary by location and product size:
| Location | Estimated Delivery |
|---|---|
| Metro Areas | 3–7 business days |
| Regional Areas | 5–10 business days |
| Remote Areas | Up to 14 business days |
Please note that delivery times are estimates only and may be affected by factors outside our control (e.g. weather, public holidays, courier delays).
5. Shipping Fees
Shipping costs are calculated at checkout and depend on:
- • Product size and weight
- • Delivery location
- • Delivery method (e.g. standard or express where available)
Free shipping may be available for select items or promotional periods — check the product listing or banner notices for details.
6. Delivery Process
- • Deliveries are made Monday to Friday (excluding public holidays).
- • Large furniture items will be delivered to the ground floor or front door. Additional delivery services (e.g. upstairs delivery or assembly) may be available for an extra charge — please contact us before ordering.
- • You will receive tracking information via email or SMS once your order has been dispatched.
7. Missed Deliveries & Redelivery
- • A calling card may be left with instructions for redelivery or collection.
- • Some couriers may charge a redelivery fee. Ensure someone is available to accept the delivery on the expected date.
8. Damaged or Missing Items
If your order arrives damaged or with missing parts:
- • Contact us within 48 hours of delivery
- • Include your order number, photos, and a description of the issue
- • We will work with you to resolve the issue promptly through replacement, repair, or refund